| |
Issue
|
Solution
|
| LINKMED® HL7 TCP/IP
Receiver |
 |
The
Receiver shows no connection |
Make sure site
TCP/IP client has the correct IP address and Port
Numbers of the Receive to send HL7 messagesr. Restart
the receiver if necessary |
| |
The
Receiver keeps rejecting HL7 messages |
This common issue is related to your Receiver HL7
ACK configuration. Open the receiver Options, click
on the Options button in ACK column(Bottom left)
and click on the down arrow in Processing ID and
choose Not Applicable from the list. Click
OK to save your configuration then OK again to restart
the TCP/IP Receiver
|
| |
Windows® pop-up message
***" This Program has performed illegal function"
*** and shutdown the Receiver
|
This is due to anti-vurus On Access scan. Configure
the anti-virus On Access scan to exclude the LINKMED
folder and sub-folders from being scan
Note: Routine schedule scan once a
day or once a week is OK
|
| |
The
Receiver HL7 ACK seems to have two separate segments
when acknowledged the HL7 ADT/Order messages (report
from client admin) |
This is due to ASCII file conversion from Windows®
ASCII to Unix ASCII. Open the receiver options,
click on the Options button in ACK column and check
the following receiver ACK parameters:
***" Don't Send Header for ACK/NAK" ***
and
***" Don't Send Trailer for ACK/NACK"***
should resolve the issue
|
| |
The
Receiver intermittenly reject HL7 message or can not
keep connections
|
Changing The
Receiver port is recommended (receiver port conflect) |
| |
How
to re-configure the LT Receiver |
Anti-Virus, Anti-Spyware while protecting your
server sometimes corrupt the LINKMED® HL7
TCP/IP Receiver configuration files (from on access
scanning), to restore these files you need to manually
delete and re-configure your LINKMED® HL7
TCP/IP Receivers configuration files by deleting
the corresponding LINKMED®
HL7 TCP/IP UDA files , for example: the
LTRXFSV1.UDA or the LTRXMSV1.UDA configuration
files
Note: You do this step only after
you have configured your Anti-Virus On-Access
Scan to exclude the LINKMED® Interface
folder and sub-folders
|
| LINKMED® HL7 TCP/IP
Transmitter |
 |
The
Transmitter keep sending the same message over and
over, which cause queue messages to backup |
There are two possible causes:
1- The Transmitter did not receive proper HL7
Acknowledgements for the HL7 message sent
Solution: Ask site to send proper
HL7 Acknowledgements
2- The server did not send Acknowledgement within
the default 4 second waiting for Message Acknowledgements
Solutions: Increase the Transmitter
Time delay from 4 seconds to 20 Seconds or more
(see LT TCP/IP Tx Config_2.2)
|
| LINKMED® Interface
Module |
 |
HL7
ADT/Order messages are processed by the LT Interface
Engine but there are no files written out to the output
folder nor written into the Interface Intermediate
Database |
When site HL7
message delimiters is different from the default HL7
standard delimiters of the Mapper
Solution: Open the Mapper file for the
interface and also open the TCP/IP receiver log file
and copy the HL7 delimiters' being used from the Receiver
log file into the Inbound Input delimiters on the
Mapper file, Save your Mapper configuration and re-test
|
