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End user installation
and post warranty support:
LINK Medical's Support Team demonstrates
a commitment to supporting our customers in all phases
of technical support, including using our software, providing
assistance for installation and proceeding through post
warranty support. LINK Medical strives to "productize"
the development and installation of interfaces by using
our LINKTools® integration technology and widely accepted
standards such as HL7 and TCP/IP. LINK Medical also makes
extensive use of remote modem dial-up facilities for remote
installation and support purposes. This allows LINK Medical
to minimize travel and installation costs normally associated
with more traditional, service oriented custom interfaces.
LINK Medical provides a wide range of
programs for vendor partners that go beyond installation
and post-warranty support of any specific interface. LINK
Medical begins by working closely with each partner to
develop a robust, supportable interface into and/or out
of the vendor's system. LINK Medical tests, documents
and standardizes the interface following the first three
beta site installations. LINK Medical then develops pre-sale
procedures and documentation that aid the vendor's sales
efforts, enables the gathering of appropriate information,
sets correct customer expectations and defines requirements
and responsibilities.
Post sale, LINK Medical manages the implementation
process through customer sign-off and the hand-off to
support. Post installation, LINK works closely with its
vendors to define areas of responsibility, develop FAQ's
and ensure that support to the customer is seen as seamless,
especially where first and second line support are divided
between LINK Medical and the vendor.
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US and North America:
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International Caller dial:
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